Welcome to the Ethereal Creations FAQ page. We’ve compiled answers to some of the most common questions to help you better understand our products, policies, and practices. If you have additional inquiries, please don’t hesitate to contact us at customercare@handcraftedwithlove.shop.
1. What makes Ethereal Creations unique?
Each piece in our collection is handcrafted, ensuring that every item is truly one of a kind. Unlike machine-cut jewelry, slight blemishes may appear, which are not flaws but a reflection of the artistry and human touch behind every creation.
2. How should I care for my brass jewelry?
To maintain your jewelry’s luster:
- Use brass wax or a soft polishing cloth regularly.
- Store your pieces in a cool, dry place to minimize tarnishing.
- Over time, if the brass naturally fades, a little polishing will bring back its original shine.
3. How do I wear and care for Ethereal Creations’ bangles?
Our bangles are designed to slide gently onto your wrist from the side. This ensures a comfortable fit while preserving the shape and beauty of the piece. Handle with care to maintain their handcrafted elegance.
4. What is your order processing and shipping timeframe?
- Processing Time: Orders are processed within 1-5 business days.
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Delivery Time: Delivery times depend on the shipping method selected at checkout and your location.
Please note that orders are not shipped or delivered on weekends or holidays.
5. Do you ship internationally?
Currently, we only ship within the United States and Canada. We hope to expand our shipping options in the future.
6. What if my package is lost or damaged during shipping?
We are not responsible for packages lost or damaged during shipping. If your package arrives damaged, we recommend contacting the shipping carrier directly to file a claim. For further assistance, feel free to email us at customercare@handcraftedwithlove.shop.
7. What is your return and refund policy?
- Eligibility: You may return items within 14 days of receiving your order for a full refund. Items must be unused, in their original condition, and packaging.
- How to Initiate a Return: Contact us at customercare@handcraftedwithlove.shop with your order number and details of the item(s) you wish to return. Approved returns will receive detailed instructions.
- Refund Process: Refunds are processed within 7-14 business days after the returned item(s) are received and inspected.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item received).
8. Can I exchange an item instead of returning it?
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original piece for a refund and placing a new order.
9. How can I contact Ethereal Creations for further assistance?
We’re here to help! For any questions, concerns, or feedback, please email us at customercare@handcraftedwithlove.shop. Our customer service team will respond promptly to assist you.